F.A.Q.

To find out how to translate the website go to: User Info > Online Help > General functionality.

If you have configured a list of favourite network points in the Platform settings you will see all information limited to those network points. But you can also change the view to see all transaction on the Platform, by clicking on the “Show all” button that is shown on top of each table.

PRISMA operates the internet platform where capacity rights for natural gas transport can be traded or marketed.

At the following dates the PRISMA Platform will not be available from 3:00 AM until 7:00 AM CE(S)T, due to maintenance and upgrades of the functionalities and services:

In case some of these maintenance services will not be needed, PRISMA will cancel them and will inform its registered users as soon as possible; this aims to maximise the services provided by the PRISMA Platform and the availability of transmission capacity to shippers.

To ensure the security of your user account, we are using two-factor authentication. Which means you have to enter the following in order to login to the PRISMA Platform:

• Email address
• Password
• Token

The Token will be provided to you as soon as at least one TSO has approved your company on the PRISMA Platform. Depending on your selection during the registration you will either have one of the following:

• Physical Token
• Mobile Token

The Physical Token is sent to you via post. To use the Mobile Token you will receive a email informing you about the steps to set it up on your mobile phone. If you did not receive a confirmation email after the registration with PRISMA, please double check that the email address you have provided during registration is correct. If you are sure that the email address is correct, please reach out to our user help desk.

The PRISMA platform can be accessed and used with the following browsers:

• Internet Explorer 10 and newer,
• Firefox (including ESR version),
• Web-kit browsers (e.g. Chrome in desktop and tablet version).

JavaScript and Cookies must be enabled. No further add-ons or extensions (e.g. Flash Player) are necessary.

In order to deactivate a user of your company, please follow these steps:

• fill in the form 4 “User Account Deactivation”.
• send the stamped and signed form (with two signatures and two check-marks) to helpdesk@prisma-capacity.eu.
• you can keep the token, we do not need them to be returned to us.

After logging in at PRISMA, you can use “Settings”, located under “My PRISMA”, to change user and/or company information. Exceptions to this are the email address of the user, the company, the VAT ID, tax number and the bank account information. Changes to these are only possible through the PRISMA user help desk. Such change requests must be submitted in written form.

You can also register at additional transmission system operators after your initial registration. To do so, use the “Add Transmission System Operator” function in the settings area under “My PRISMA – Account Maintenance – Status”.

If you remember the email address of your user account you can send yourself a new password. In order to do so, please follow these steps:

1. Open the login dialogue.
2. Enter your email address.
3. Click the ‘Forgotten Password?’ link.

A new password will be sent to you. If this does not solve your issue, please contact our user help desk.

You can register also if you do not intend to acquire capacity rights right away. In case you only want to use the PRISMA platform to gather information on the gas capacity market you can do so without the need to register.

The use of PRISMA primary is free of charge.

The registration information is forwarded to the selected transmission system operator(s). The TSO then begins the approval process for your access to the platform. You may use PRISMA upon approval by at least one of the transmission system operators.

You only need to register at PRISMA if you would like to acquire gas transport capacity either on the primary market from the transmission system operators or via the secondary market from other shipper companies.

The fields of the menu item “Dispatching” are required fields and need input to complete the registration process. You should enter the contact details of your company’s dispatching department in these fields.

The fields of the menu item “Dispatching (Central)” are required fields and need input to complete the registration process. You should enter a general contact of your company’s dispatching department, which is available 24/7 in case a TSO needs to contact your dispatching.

The field “Backup” is a required field and needs input to complete the registration process. You should enter an additional phone number, in case the 24/7 dispatching number is unavailable.

The fields of the menu item “Contact Person Accounting” are required fields and need input to complete the registration process. You should enter a contact of your company’s accounting department who is responsible for (capacity contract) invoices and who can be contacted by the TSO.

The fields of the menu item “Communication” are required fields and need input to complete the registration process. You should enter a contact of your company that should be informed in case of maintenance works of a TSO as well as about any impact on booked entry/exit capacity connected with the TSO’s maintenance works.

The fields of the menu item “Operations Department” are required fields and need input to complete the registration process. You should enter a contact of your company’s operations department, who can be contacted by the TSOs in case of questions concerning the implementation of new entry/exit points into a transport customer’s balancing groups/sub-balancing accounts, the setup of nomination procedures etc.

The processes for Year-, Quarter-, Month-, Day-ahead or Within-day auctions are described in the “Training Material” or the Online help.

A current list of scheduled auctions can be found in the “Auction Calendar“.

PRISMA offers you the possibility to book capacity via first-come-first-served procedure. If your TSO supports this, you can query if there is capacity available at a certain network point and book this capacity right away.

The business continuity measures differ for different types of emergencies and also depend on the affected TSOs. The specific measures for each specific case would be published in the respective Urgent Market Message (UMM), therefore the universal advice would be to subscribe to PRISMA’s UMM RSS feed and get full information about the emergency there – https://corporate.prisma-capacity.eu/prisma-umm/

Yes, PRISMA has been approved by ACER as an RRM. To find PRISMA on the ACER list of approved RRMs, please enter the following ACER code in the search field on the ACER RRM overview: B0002657Z.DE

Yes, PRISMA is an Organised Market Place and stated as such on the ACER list of OMPs. Link

Being an RRM, PRISMA is offering to the market participants who are registered on the platform, Data Reporting Services to report the secondary market transactions for gas transportation contracts. Commodity based wholesale energy market or the utilization of LNG and storage infrastructure do not fall under PRISMA´s reporting scope.

PRISMA offers three Service Packages. Market participants who have an Automated Shipper Connection with PRISMA can choose to receive the relevant trade data through the Automated Shipper Connection free of charge. Market participants who are registered with the PRISMA platform have the option to either mandate PRISMA to report the relevant trade data directly to ACER or to report the relevant trade data to the market participant. Depending on the chosen option it is also possible to send the report to market participant and ACER.

PRISMA shall report relevant trade data defined as standard contracts and operated by the market participant on the PRISMA platform. The REMIT data reporting covers all relevant standard orders and contracts and life-cycle data as foreseen by the Implementing Act, Annex Table 4.The scope aims at all REMIT wholesale energy products as defined in Article 3 (1) (b) (ii) (secondary capacity platform) of PRISMA (“Relevant Standard Contracts”).

Our RRM Reporting Service does not incorporate trade data related to wholesale trade commodity products or data related to the utilization of storage and LNG facilities.

For all companies that have signed a reporting agreement with us, we already have reported the back loading relevant transactions to ACER.

The current configuration does foresee, that the REMIT reporting file will be sent the to person, that has concluded the transaction. In addition, a copy of this email can be sent to a second email-address. This can be configured by each user in her account settings. For details please refer to our Online Help .

Yes, PRISMA is obliged by §6 of the REMIT Implementation Act to offer data reporting solutions to the market participants registered on its platform.

Market participants are free to apply as RRM themselves or to choose other RRM to conclude data reporting agreements with.

First of all, we ask you to sign the data reporting agreement. You can download a template for the data reporting agreement as well as an order form from our website. If you wish to sign such an agreement please contact us at platform@prisma-capacity.eu or send the filled order form to us. Since you are already a registered platform user, we do not need many additional supporting documents.

The data reporting agreement is a standardized contract and it cannot be changed. If you have any further questions please contact us.

The REMIT data reporting service is available and PRISMA has started reporting on 7 April 2016 as foreseen in the REMIT Implementation Act. Please be aware that setting up the necessary IT-communication might need some lead time.

No, PRISMA reports data to ACER only if a data reporting agreement has been signed with the market participant.

The market participant is responsible to report their transactions supporting their transportation services and trading activities on the wholesale energy market to ACER. Article 6 of the Implementation Act foresees that the market participants may choose to report themselves to ACER or to sign a data reporting agreement with a third party RRM to report on behalf of them.

We are offering to report on behalf of our TSO shareholders and associate members.

The Agency for the Cooperation of Energy Regulators (ACER) understands that in order to define reasonable steps to verify the completeness, accuracy and timeliness of the data, as laid down in Article 11(2) third subparagraph of Commission Implementing Regulation 1348/2014, a different level of control/verification should be performed by the big, medium and small size market participants.

ACER suggests that market participants should undertake a periodic verification of data samples at least on a quarterly basis, but at a higher frequency depending on the market participant’s size and/or volume of transactions in the relevant period.

In order to allow market participants to verify the completeness, accuracy and timeliness of the data, RRMs must have a mechanism in place to ensure that market participants can be granted access to the data submitted to ACER.

Please note that REMIT reports will not be accessible via the PRISMA platform, but through the following ACER Reporting Channels:

• Automated Shipper Connection
• Email to Shipper

If you download data as .csv files from the PRISMA platform, we have limited the number of entries to a maximum of 5.000. This is done to ensure that the report is generated on time, before your request might time-out. Please amend your filter criteria to reduce the number of entries in the report to less than 5.000. A good way to do that is for example to filter for a specific network point.