F.A.Q.
General

At the following dates the PRISMA Platform will not be available from 3:00 AM until 7:00 AM CE(S)T, due to maintenance and upgrades of the functionalities and services:
02 November 2016
24 November 2016
15 December 2016
26 January 2017
31 May 2017
23 February 2017
30 March 2017
27 April 2017
25 May 2017
29 June 2017
27 July 2017
31 August 2017
28 September 2017
In case some of these maintenance services will not be needed, PRISMA will cancel them and will inform its registered users as soon as possible; this aims to maximise the services provided by the PRISMA Platform and the availability of transmission capacity to shippers.
Registration and Access
- Email address
- Password
- Token
- Physical Token
- Mobile Token
- Internet Explorer 10 and newer,
- Firefox (including ESR version),
- Web-kit browsers (e.g. Chrome in desktop and tablet version).
- fill in the form 4 “User Account Deactivation”.
- send the stamped and signed form (with two signatures and two check-marks) to helpdesk@prisma-capacity.eu.
- you can keep the token, we do not need them to be returned to us.
- Open the login dialogue.
- Enter your email address.
- Click the ‘Forgotten Password?’ link.
Auctions
Bookings
REMIT reporting
The Agency for the Cooperation of Energy Regulators (ACER) understands that in order to define reasonable steps to verify the completeness, accuracy and timeliness of the data, as laid down in Article 11(2) third subparagraph of Commission Implementing Regulation 1348/2014, a different level of control/verification should be performed by the big, medium and small size market participants.
ACER suggests that market participants should undertake a periodic verification of data samples at least on a quarterly basis, but at a higher frequency depending on the market participant’s size and/or volume of transactions in the relevant period.
In order to allow market participants to verify the completeness, accuracy and timeliness of the data, RRMs must have a mechanism in place to ensure that market participants can be granted access to the data submitted to ACER.
Please note that REMIT reports will not be accessible via the PRISMA platform, but through the following ACER Reporting Channels:
- Automated Shipper Connection
- Email to Shipper